SHIPPING & DELIVERY

 

STYLE STORY STORE POLICY

SHIPPING & DELIVERY

 

AUSTRALIAN-BASED WAREHOUSE

 

DOMESTIC ORDERS – AUSTRALIA

We offer FREE SHIPPING on all orders over $80 AUD within Australia.*

We charge a flat rate of $6.60 AUD for Regular Shipping and $12.10 AUD for Express Shipping within Australia.

Your order will be sent through Australia Post and will not require signing on delivery.

ORDERS – NEW ZEALAND

For our neighbours in New Zealand, we offer a $15 flat rate for items up to 2kg (pricing up to 30kg available).

FREE SHIPPING on all orders over $110 AUD within Australia

FREE SHIPPING on all orders over $110 AUD within Australia

INTERNATIONAL ORDERS

STYLE STORY SHIPS WORLDWIDE

We charge a flat rate of $15AUD for tracked air mail to Asia, the UK, Canada, the United States of America, Italy, France, Spain, Switzerland, Sweden, Norway, Netherlands and Germany (for orders up to 2kg in weight).

For other countries and heavier parcels, please email us at admin@stylestory.com.au and we can provide you with our latest shipping rates.

If you require international shipping, please do not select “Parcel Post” for your order, as this service is only available domestically within Australia.

ORDER DELIVERY PROCESS

All orders are processed and packed within 48 hours of placement, excluding weekends and public holidays.

Orders placed after 5pm EST on Friday or on a weekend will be posted the next business day (i.e. the following Monday).

As soon as you place your order, you will receive an ‘Order Processing’ notification email from us. Please check to see if this has been redirected to your Junk Email inbox.

All orders are processed and packed within 48 hours of placement

All orders are processed and packed within 48 hours of placement

Once your order has been packed and sent by us, you will receive an ‘Order Complete’ notification email from us.

If you do not receive an ‘Order Complete’ notification email from us within 4 business days of placing your order, please email us immediately at admin@stylestory.com.au with your full name and order number so that we can follow up for you. Before doing this, kindly check that our email has not been redirected to your Junk Email inbox.

If you do not receive your Purchase within 8 business days of placing your order, please email us.

Regular Post 

After the order is processed and packed, Australia Post advises that it takes between 2 – 7 Business Days to deliver your parcel if you are in a major metro area. If you need your products quicker than this, please choose Express Post. For all regional areas, please allow a little extra time for your order to arrive.

Express Post

After the order is processed and packed, Australia Post advises that it takes between 1 – 5 Business Days to deliver your parcel if you are in a major metro area. For all non-metro areas, please allow a little extra time for your order to arrive.

Australia Post will send your tracking details, so keep an eye out in your junk email inbox!

Australia Post will send your tracking details, so keep an eye out in your junk email inbox!

Tracking Your Order

Your individual tracking number will be sent to you by Australia Post. 

If you do not receive an email from Australia Post with your tracking ID after