Australia

We offer FREE SHIPPING on all orders over $60 AUD (after discounts are applied) within Australia shipping from our Brisbane warehouse with tracked shipping.

We offer FREE EXPRESS SHIPPING on all overs over $150 (after discounts are applied). 

We charge a flat rate of $8.50 AUD for Regular Shipping and $13.90 AUD for Express Shipping within Australia. For orders over $60 but under $120, we offer a discounted rate on Express Shipping of $11. 

Your order will be sent through Australia Post and will be trackable.*

To track your order, please use the tracking number sent out to you by our warehouse. If you can’t find it, please check your junk mail inbox as sometimes our emails are redirected there. The tracking number is in the Notes section of your Order Complete email.

*Tracking is not available for orders that include only COSRX and Subi Pimple Patches or sachet samples only as these are delivered via Australia Post’s letter service (to save on excess packaging).

New Zealand

For our friends across the pond, we offer a FLAT RATE of $20 AUD on all orders under $120. 

We offer FREE SHIPPING on all orders over $120 AUD. 

Your order will be sent through DHL and will be trackable.*

To track your order, please use the tracking number sent out to you by our warehouse. If you can’t find it, please check your junk mail inbox as sometimes our emails are redirected there. The tracking number is in the Notes section of your Order Complete email.

International Orders

STYLE STORY SHIPS WORLDWIDE for $20 USD+ via Australia Post tracked international shipping.

We offer free international shipping for all orders over $200 USD.

(NB. +USD prices are approximate Australian Dollar (AUD) equivalents and may fluctuate based on the exchange rate.)

Saying “NO” To Excess Packaging

STYLE STORY doesn’t support the use of excessive packaging.

That’s why all our orders come delivered in a recycled cardboard box with recyclable paper.

You won’t find excess plastic, wrappers, glitter, sequins, food, ribbons or frills in our boxes – just the essentials to keep your skincare safe, clean and intact on its journey to you.

Order Delivery Process

All orders are processed at 5:00am AEST daily (excluding weekends and Australian public holidays). Once your order is placed, you will receive an ‘Order Processing’ email from us.

Once your order has been packed and sent, you will receive an ‘Order Complete’ notification email with the tracking details of your delivery.

Please Note:

1. We are not responsible for packages that are marked “delivered” but are missing, stolen, or packages that are delayed in transit.

2. If a parcel is returned to us because it was unclaimed or had the incorrect address submitted with your order (“Return to Sender”), you are responsible for an additional postage and handling fee of $20 to have the parcel redelivered to you. if you choose not to have the parcel redelivered, $20 will be deducted from the value of your order before reimbursement (to cover the additional postage and handling fees we receive as a penalty from Australia Post). We are not responsible for uncollected or improperly addressed parcels.

3. Our prices do not include local taxes and import/custom duties for international orders. All customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information.