General Terms & Conditions

At STYLE STORY, we’re committed to helping you find the perfect Korean Beauty products for your skin. To reduce the need for returns, we offer sample-sized versions of most of our products, allowing you to try before committing to a full size. You can shop samples here.

1. Returns on Defective Items

Items that are defective or damaged in transit can be returned. To qualify:

• The item must be unused, in its original packaging, and have unbroken seals (where applicable).
• Proof of purchase must be provided.

2. Unwanted or Opened Items

We do not accept returns or offer refunds on:

• Opened or used products
• Change of mind purchases
• Orders that have already been picked for processing by our warehouse

If you're unsure which products suit your skin, reach out to us for a 1:1 skincare consultation before placing your order. To further help you find your perfect match, we also offer sample sizes for most products, which can be shopped here.

3. Final Sale Items

All discounted or marked-down items are final sale and non-refundable, except in the case of defects as outlined in Section 1.

4. Non-Refundable Fees

• Coupon discounts, shipping, and handling fees are non-refundable, unless the item was defective.
• If your order qualified for free shipping, actual shipping costs will be deducted from any store credit unless the return is due to a defect.

5. Re-Shelving Fee

Returns made for any reason other than defects will incur a $10 re-shelving fee. This helps cover:

• Restocking
• Non-refundable fees from our e-commerce and payment gateway providers

6. Return Shipping Costs

Any shipping costs for returning items to us will be deducted from the customer’s refund or store credit.

7. Policy Updates & Discretion

• STYLE STORY reserves the right to update or amend these return policies at any time.
• We may reject exchange or return requests at our sole discretion.

In the event of a dispute, STYLE STORY’s decision will be considered final.