General Terms & Conditions
1. Any item can be refunded if it is returned within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with unbroken seals, where relevant.
2. Unfortunately, we do not offer a refund on opened or used products.
3. Shipping costs are the responsibility of the customer and are non-refundable.
4. STYLE STORY is not responsible for any items lost during return shipping. We recommend that you send your return via Registered Air Mail and apply for insurance for the parcel to ensure that it reaches us.
5. Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable. If the order originally qualified for free shipping, the real shipping cost will be deducted from any store credit to be reimbursed to the customer.
6. Reimbursement for unwanted or unopened items will be issued in the form of STYLE STORY Credit. Store credit will be processed when returned products are received and confirmed to be in acceptable condition by STYLE STORY.
7. STYLE STORY reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, STYLE STORY’s decision will be final.
Defective Item Exchange
1. “Defective” means there is an issue with the product’s packaging, the item was broken in transit, the item is unfit for its purpose or the item has passed its use by date. Defective does not mean the product caused an adverse reaction or allergy.
2. STYLE STORY will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Regular Air Mail or Registered Air Mail. Please keep your shipping receipt as proof of shipping costs. Return shipping costs will be refunded in STYLE STORY Store Credit. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail.
3. In cases of defective return, STYLE STORY will provide a replacement item where available or a refund.
4. STYLE STORY will reship replacement or repaired items using standard shipping regardless of the shipping method used in the original order.
No Refunds Resulting From Changes In Currency Rates
In the event of a refund to a customer who had previously paid in a currency other than Australian Dollars, and such refund was made through the customer’s credit card or PayPal, then the credit card issuer or PayPal would determine the applicable exchange rate at such time as provided above.
How Long Will My Return/refund Take?
For returns via post, products typically take 2 to 7 business days to reach us. Once our warehouse receives your return, it will be processed within 4 to 7 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account..
Our return address: Please contact us below for our return address.
If you have any outstanding queries regarding our returns policy, or an issue with your order you can contact STYLE STORY Australia via email on firstname.lastname@example.org or call us on +61434055357.