OUR COVID19 Action Plan
An update to you to let you know what’s happening at SS during COVID19.
Important: We are still fully operational and able to deliver all orders.
This is our COVID19 Action Plan for May 2020:
Our warehouse in Sydney is still fully operational and able to despatch orders within 24 hours.
For their safety, warehouse staff now work in split shifts.
Team 1 will be working from 5am until 12pm and Team 2 will be working from 12:30pm to 6pm. Working in split shifts will help to minimise any potential spread between staff and keep the warehouse operational in the event of a potential outbreak.
There will be a break between the shifts for Team 1 and Team 2 to thoroughly disinfect and sanitize all work stations.
As of 15 April 2020 DHL has advised us that deliveries to the following countries from Australia have been suspended:
Algeria Dominica Kuwait Romania Angola Dominican Republic Laos Rwanda Antigua and Barbuda Ecuador Lebanon Saint Vincent and the Grenadines Argentina Egypt Lesotho Samoa Aruba El Salvador Liberia Sao Tomé and Príncipe Azerbaijan Equatorial Guinea Libya Saudi Arabia Bahamas Estonia Lithuania Senegal Barbados Eswatini (Swaziland) Macao Sierra Leone Belize Fiji Madagascar Singapore Bermuda Finland Malawi Sint Maarten Bhutan France Maldives Slovakia Bolivia French Polynesia Mali Somalia Bonaire Gabon Martinique South Africa Botswana Gambia Mauritania Sri Lanka Brazil Georgia Mauritius St. Helena/Ascension/Tristan da Cunha Brunei Darussalam Ghana Mexico St. Kitts and Nevis Burkina Faso Greece Moldova St. Lucia Burundi Grenada Mongolia Sudan Cameroon Guadeloupe Montenegro Suriname Canada Guatemala Morocco Syrian Arab Republic Cape Verde Guinea Myanmar Thailand Cayman Islands Guinea-Bissau Namibia Trinidad and Tobago Central African Republic Guyana Nepal Tunisia Chad Haiti Netherlands Tuvalu Chile Honduras New Caledonia Uganda China Hong Kong Nicaragua Ukraine Colombia Hungary Niger Uruguay Comoros, Union of the India Nigeria Uzbekistan Congo Iran Pakistan Vanuatu Costa Rica Israel Panama Venezuela Croatia Ivory Coast Papua New Guinea Wallis and Futuna Cuba Jamaica Paraguay Western Sahara Curacao Japan Peru Yemen Cyprus Kenya Philippines Zambia Djibouti South Korea Réunion Zimbabwe
We have been advised by all our logistics partners that there are internal congestion delays within their networks due to the COVID-19 pandemic. We have seen delayed scan events and extended transit times:
1: Australia Post has advised us that they are seriously behind with deliveries.
2: Australia Post has also advised that they have suspended their next day guarantee for their Express Post service.
3: Australia Post has reduced letter post deliveries to every second business day only. This is significantly impacting on delivery times for COSRX pimple patch and Subi only orders.
3: Proof of delivery: All carriers are not enforcing signature on delivery due to social distancing, therefore we are unable to guarantee that we can give you proof of delivery if requested.
4: DHL are reducing the countries that they deliver to on a daily basis. We are identifying orders going to these countries and putting these orders on hold.
Takeaway: Please expect delays with your deliveries. DO NOT BE ALARMED IF your parcel tracking does not move for a week or more at a time. This is currently the norm.
ISSUES WITH TRACKING UPDATES
We have been advised by both DHL and Australia Post that tracking numbers may not be working at this time.
This doesn’t mean that your parcel isn’t on it’s way to you, simply that the couriers aren’t currently scanning in their parcels (due to high demand). This means they aren’t triggering the tracking and alerts you would normally receive.
We understand that this may be incredibly inconvenient for you.
Takeaway: We are working alongside Australia Post to ensure that SS orders are a top priority. During these uncertain times we have therefore extended our shipping policy for parcel post to 10 business days. For letter post orders, delays will be much longer.
WE ARE STILL RUNNING!
With these changes in place, we remain operational. You can still shop on www.stylestory.com.au and email us with any questions at firstname.lastname@example.org.
All our orders are still able to be dispatched within 24 hours however, as per the advice from our logistics partners, please allow up to 10 business days to receive your parcel orders, and twice this for letter-only orders.
We are doing everything we can to make sure your products get to you as soon as possible.
The SS Team Xo