SHIPPING & DELIVERY
STYLE STORY SHIPS WORLDWIDE for a flat rate of $15 AUD / $11 USD via DHL tracked international shipping. International orders take roughly 5 – 12 days to be received.
We offer FREE SHIPPING on all orders over $65 AUD (after discounts are applied) within Australia shipping from our Sydney warehouse with tracked shipping.
We charge a flat rate of $7.70 AUD for Regular Shipping and $13.20 AUD for Express Shipping within Australia. Your order will be sent through Australia Post and will be trackable.
Regular Post After the order is processed and packed, it takes between 1 – 3 Business Days to deliver your parcel if you are in a major metro area. Sydney metro orders can usually be delivered in 24 hours. If you need your products quicker than this, please choose Express Post.
For all regional areas, please allow a little extra time for your order to arrive.
Express Post After the order is processed and packed, it takes between 1 – 3 Business Days to be delivered to a major metro area. For all non-metro areas, please allow a little extra time for your order to arrive.
SAYING “NO” TO EXCESS PACKAGING
STYLE STORY doesn’t support the use of excessive packaging.
That’s why all our orders come delivered in a recycled cardboard box with brown paper.
You won’t find excess plastic, wrappers, glitter, sequins, food, ribbons or frills in our boxes – just the essentials to keep your skincare safe, clean and intact on its journey to you.
ORDER DELIVERY PROCESS
All orders are processed and packed at 8:20am AEST daily (excluding weekends and Australian public holidays). Once your order is placed, you will receive an ‘Order Processing’ email from us.
Once your order has been packed and sent, you will receive an ‘Order Complete’ notification email with the tracking details of your delivery.
1. Delivery times can change depending on the time of the year. Please check our ‘News and Promotions‘ page to see whether any known delays are currently affecting shipping.
2. We are not responsible for packages that are lost, stolen, marked “Returned to Sender”, marked “delivered” but are missing or packages that are delayed in transit.
3. If a parcel is returned to us because it was unclaimed or had the incorrect address submitted with your order, you are responsible for an additional postage and handling fee of $20 to have the parcel redelivered to you. if you choose not to have the parcel redelivered, $20 will be deducted from the value of your order before reimbursement (to cover the additional postage and handling fees we receive as a penalty from Australia Post). We are not responsible for uncollected or improperly addressed parcels.
4. All our prices are in Australian Dollars and do not include local taxes and import/custom duties for international orders. All customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information. Thank you for your understanding.