10% Off Your First Order

SHIPPING & DELIVERY

AUSTRALIA

We offer FREE SHIPPING on all orders over $65 AUD (after discounts are applied) within Australia shipping from our Sydney warehouse with tracked shipping.  

We charge a flat rate of $7.70 AUD for Regular Shipping and $13.20 AUD for Express Shipping within Australia. Your order will be sent through Australia Post and will be trackable.*

To track your order, please use the tracking number sent out to you by our warehouse. If you can’t find it, please check your junk mail inbox as sometimes our emails are redirected there. The tracking number is in the Notes section of your Order Complete email.

*Tracking is not available for orders that include only COSRX and Subi Pimple Patches as these are delivered via Australia Post’s letter service (to save on excess packaging). 

For the most update information on current shipping timeframes during COVID19 please click here

 

INTERNATIONAL ORDERS

STYLE STORY SHIPS WORLDWIDE for $10 USD via DHL tracked international shipping. 

For the most update information on current shipping timeframes during COVID19 please click here

SAYING “NO” TO EXCESS PACKAGING 

ORDER DELIVERY PROCESS

STYLE STORY doesn’t support the use of excessive packaging.

That’s why all our orders come delivered in a recycled cardboard box with brown paper.

You won’t find excess plastic, wrappers, glitter, sequins, food, ribbons or frills in our boxes – just the essentials to keep your skincare safe, clean and intact on its journey to you. 

All orders are processed and packed at 8:20am AEST daily (excluding weekends and Australian public holidays). Once your order is placed, you will receive an ‘Order Processing’ email from us. 

Once your order has been packed and sent, you will receive an ‘Order Complete’ notification email with the tracking details of your delivery. 

 

PLEASE NOTE:

1. Delivery times are being severely affected by COVID-19. Click here for full details. 

2. We are not responsible for packages that are marked “delivered” but are missing, stolen, or packages that are delayed in transit. 

3. If a parcel is returned to us because it was unclaimed or had the incorrect address submitted with your order (“Return to Sender”), you are responsible for an additional postage and handling fee of $20 to have the parcel redelivered to you. if you choose not to have the parcel redelivered, $20 will be deducted from the value of your order before reimbursement (to cover the additional postage and handling fees we receive as a penalty from Australia Post). We are not responsible for uncollected or improperly addressed parcels. 

4. Our prices do not include local taxes and import/custom duties for international orders. All customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information. 

 







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